Welcome to Flower Delivery Sutton. We are committed to providing outstanding flower delivery services to customers throughout Sutton and its surrounding areas. By placing an order with us via our online platform, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms are designed to ensure clarity and transparency in our dealings and to foster your confidence in our services for online flower delivery in Sutton.
Order Placement: Orders for flowers and related products can be made directly through our website. Customers must provide accurate details, including delivery address, recipient information, and preferred delivery date. Please double-check all information before confirming your order, as Flower Delivery Sutton cannot be held responsible for delivery issues arising from inaccurate details.
Order Confirmation: Once your order is placed, you will receive an order confirmation on the website, as well as a follow-up confirmation sent to the contact information provided at checkout. This confirmation will summarise your order details and serve as acceptance of your request. If you do not receive confirmation within a reasonable time, please consult your spam or junk folder or review your order status through your account on our website.
Order Amendments: Please note that any amendments to your order, including changes to the delivery address, recipient, message card, or floral selection, must be received as promptly as possible. While we do our utmost to accommodate such requests, we cannot guarantee changes made less than 24 hours before the scheduled delivery.
Stock and Seasonal Variations: All floral arrangements are subject to availability. Flowers are natural products and may vary in colour, size, and shape. In the event a specific flower or product is unavailable, we reserve the right to substitute with another of equal or greater value, maintaining the overall aesthetic and value of your selection.
Substitution Policy: Any substitutions will be made judiciously and in keeping with the style and value of your chosen product. If the main flower type is unavailable, we will contact you where possible to agree an alternative. Otherwise, we will make an appropriate substitution without prior notice, ensuring your satisfaction is prioritised.
Geographical Coverage: We offer flower delivery services throughout Sutton and surrounding areas. Please consult our delivery page for the list of postcodes we cover. Orders placed outside these delivery zones may be subject to cancellation or re-arrangement at our discretion.
Delivery Times: Deliveries are made Monday to Saturday, excluding public holidays unless stated otherwise. Specific delivery time slots are not guaranteed, but we strive to ensure delivery on your requested date. Deliveries to businesses, hospitals, and restricted sites are subject to local access policies and may require additional information.
Recipient Unavailable: If the recipient is not available at the time of delivery, we may leave the flowers with a neighbour or in a safe location, where permitted. Alternatively, a delivery attempt notification will be provided, and redelivery arranged where possible. In the event that the recipient cannot be contacted and delivery cannot be completed, additional charges may apply for subsequent delivery attempts.
Accepted Payment Methods: All orders must be prepaid before dispatch. We accept most major debit and credit cards, as well as approved online payment gateways. All payment transactions are processed securely, and your financial information is handled in accordance with data protection regulations.
Pricing: All prices are shown in GBP (£) and include VAT where applicable. Delivery charges, if applicable, will be clearly displayed before checkout. We reserve the right to update our prices at any time without prior notice, but confirm that orders already placed will not be affected by subsequent price changes.
Order Cancellations: Orders may be cancelled up to 24 hours before the scheduled delivery date for a full refund. Cancellations received within 24 hours of delivery may not be eligible for a refund, as your flowers may have already been prepared or dispatched. Cancellations should be made via our online contact form with the relevant order reference included.
Refund Policy: If you are dissatisfied with your flowers or the service provided, please contact us within 24 hours of delivery with a detailed description and supporting photographs if relevant. Refunds or replacements are provided at our discretion and may not be offered where dissatisfaction relates to matters outside our control, such as recipient unavailability or incorrect delivery details provided by the customer.
Non-Delivery: In the unlikely event that your flowers are not delivered as scheduled (other than due to incorrect or incomplete delivery details provided), you are entitled to a full refund or replacement. Please notify us as soon as possible if a delivery is missed.
Service Liability: Flower Delivery Sutton endeavours to provide prompt, reliable, and high-quality online flower delivery services across Sutton and neighbouring areas. Our liability is limited to the value of the order placed. We are not responsible for indirect or consequential losses, including emotional distress or loss of enjoyment.
Events Outside Our Control: We shall not be liable for delays or failures in delivering products due to circumstances beyond our control, such as adverse weather, remote location restrictions, road closures, strikes, supply chain disruptions, or force majeure events.
Incorrect Details: We are not liable for failed deliveries where incorrect or incomplete address or contact details were provided at checkout by the customer.
Contacting Us: We are committed to delivering outstanding customer service. Should you have any concerns regarding your order or our online flower delivery service in Sutton, please contact us promptly. Clearly provide your order reference number, a description of your issue, and any supporting information. We endeavour to respond to all customer queries within 48 hours.
Resolution Procedure: Where a complaint is found to be justified, we will offer a resolution which may include a replacement, refund, or other remedy as appropriate. Our aim is always to leave our customers fully satisfied with their flower delivery experience.
Flower Delivery Sutton reserves the right to update these Terms and Conditions at any time. Where changes are made, the most current version will be available on our website. Continued use of our website and services after changes to these terms signifies your acceptance of the updated Terms and Conditions.
Data Protection: We collect and process your personal information solely for the purposes of fulfilling your flower order and providing customer service. All data is handled in accordance with applicable data protection laws in the UK. We do not share your personal information with third parties except as necessary to fulfil your order or as required by law.
These Terms and Conditions and any contracts formed with Flower Delivery Sutton shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability: If any provision of these Terms and Conditions is deemed unenforceable or invalid, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Flower Delivery Sutton regarding online flower delivery services, superseding any prior communications or agreements, whether oral or written.
Waiver: No waiver by Flower Delivery Sutton of any term or condition shall be considered a continuing waiver of such term or any other term. No failure to enforce any right or provision will be deemed a waiver of such right or provision.
Please note that these Terms & Conditions apply to all customers ordering for online flower delivery in Sutton and its surrounding areas. By completing a purchase on our website, you confirm that you have read, understood, and agree to these conditions which are specifically tailored to the nature of flower delivery in this locality.
If you have any questions about these Terms & Conditions or require assistance with your order, please reach out via our website’s contact form. Our customer service team is here to help you enjoy the best possible online flower delivery experience in Sutton.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sutton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sutton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
