Flower Delivery Sutton Returns & Complaints Policy

Our Fresh Flowers Guarantee in Sutton

At Flower Delivery Sutton, we are dedicated to ensuring every bouquet we prepare meets the highest standards of freshness and beauty. As a trusted local Sutton florist, we serve both households and businesses across the area, delivering stunning, long-lasting arrangements. Our Fresh Flowers Guarantee promises that you will receive only the best blooms, expertly arranged and promptly delivered for maximum freshness.

Damaged-on-Arrival Policy

Your satisfaction and the condition of your delivered flowers are our utmost priorities. If your flowers arrive in a damaged, wilted, or unsatisfactory state, please inform us as soon as possible on the day of receipt. We request a photo of the delivered arrangement to help us assess the issue and provide a swift resolution. This allows us to maintain our exceptional standards while offering you peace of mind when ordering flowers with us in Sutton.

Freshness Window

We guarantee that your fresh flower arrangements will remain vibrant and beautiful for at least 5 days from the date of delivery, provided they are cared for according to our provided instructions. Freshness and quality are core to our local service, and if you experience any issues with wilted flowers within this period, please reach out for support. We are committed to upholding our fresh flowers promise for every customer in Sutton.

Refund & Replacement Options

If your delivery does not meet our freshness guarantee or arrives damaged, you are entitled to a choice of a full refund or a replacement bouquet, based on your preference. All refund and replacement claims must be made within 24 hours from receiving your order. This policy applies strictly to flowers that do not meet our freshness and quality standards upon arrival or within our stated freshness window.

For successful refunds, we will process your request promptly via your original method of payment. Should you opt for a replacement, a fresh bouquet will be arranged and delivered at your earliest convenience, at no additional cost to you. Your satisfaction is at the heart of everything we do as Sutton's local florist.

How to Make a Complaint

We value every customer and take all feedback seriously to continually improve our service. Should you feel dissatisfied or wish to make a complaint, please contact us with details of your order, the issue encountered, and any relevant photos to support your claim. Our customer service team will acknowledge your complaint within one business day and strive to resolve your issue within three business days. We appreciate your feedback and use it to enhance our services for you and the community.

Your Trusted Sutton Florist

Flower Delivery Sutton has built its reputation on reliability, quality, and genuine care for our customers. Whether you are sending flowers to a home, office, or local business, our team ensures you receive only the freshest, most beautiful blooms every time. Thank you for choosing us as your local Sutton florist. Your satisfaction remains our top priority with every order we deliver.